Nursery Retail Associate
Nursery Retail Associate
We are seeking a Nursery Retail Associate to help coordinate, assist and update all nursery sales and various nursery projects. The Nursery Sales Associate is responsible for taking customer calls, plant inventory, sales, fulfilling and tracking. They will also be expected to work closely with our Project Managers and Architects for contract grow opportunities and plant deliveries to various projects. This position will report to the Nursery Manager of the company.
Responsibilities
Reports to and works closely with the Nursery Manager
· Coordinates internally with Rana’s multiple profit centers, including Landscape Architecture and Restoration Landscape Services project managers
· Handles day to day customer needs including providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phone and email
· Ensures that customers are aware of and fully utilizing all of Rana’s capabilities including pre-order, contract growing, horticultural consulting, etc.
· Resolves customer complaints by investigating problems and developing solutions
· Maintains high level of customer satisfaction with order process and fulfillment
· Responsible for identifying vendors and maintaining satisfactory relationships
· Leverages solution-focused sales tools and processes to maximize growth with assigned accounts, including tracking sales leads, orders, troubleshooting, and sales numbers
· Maintains appropriate professional and technical knowledge
· Coordinates orders & shipments with the Nursery Manager, preparing orders to be pulled for projects, arranging for plant purchases from other wholesalers
· Coordinates with shipping company/purchaser/etc.
· Updates the Inventory & Availability List for publication, based on nursery updates
· Supports Marketing & Outreach
· Supports company events
· Other duties as assigned
REQUIREMENTS
Excellent sales skills and knowledge
· Comprehensive knowledge of Nursery trade, including wholesale growers, landscapers, distributors with an emphasis on the grower channel
· Familiarity with landscape plant stock, knowledge of California natives!, Mediterranean and drought-tolerant plants
· Strong customer service orientation
· Ability to learn quickly
· Ability to work well under deadlines, with strong organizational and time management skills
· Strong interpersonal and communication skills, especially by phone and email
· Efficient use of Excel, Microsoft Office Suite, Outlook and other standard office communication software tools
· Must live in the Central Coast area and work in the office at Mid-Valley Carmel
· Valid driver's license and ability to meet company criteria for insurability
· Occasional regional travel required
PREFERRED QUALIFICATIONS
Bilingual in English and Spanish.
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
To apply, please submit a resume and letter of interest in PDF format not exceeding 8MB. Please specify which position you are applying for in the subject of the email.